Terms and Conditions

ACCEPTABLE USE POLICY

This is the acceptable use policy, which, together with our Terms Of Website Use, sets out the terms under which We allow you to use Our Site whether you are a visitor or a registered user. All enquiries should be directed to info@theworklifecoach.com. Please read the terms of this policy carefully, as by using Our Site you indicate that you agree to comply with and be bound by them.

1.PROHIBITED USES OF OUR SITE

Whether you are a visitor or registered user, you must comply with our Terms Of Website Use and use Our Site for lawful purposes only. In particular, you must not use Our Site for the uses listed (without limitation) below:-

•any fraudulent activity;

•any activity which breaches any applicable law or regulation, whether national or international;

•any activity which may cause or result in harm to a child under 18 years of age;

•sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;

•reproducing, selling or otherwise handling our site or its contents in breach of our terms of website use;

•knowingly introducing to Our Site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;

•attempting to gain unauthorised access to Our Site, our software, our server, or any server, computer or database connected to Our Site; or

•attacking Our Site via a denial-of-service attack or a distributed denial-of service attack.

2. CONTRIBUTING AND INTERACTING

Our Site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.

In addition, any contribution or interaction must not include any material which (without limitation):-

•is defamatory, obscene, offensive, hateful or inflammatory;

•is, or refers to material which is, sexually explicit;

•promotes violence, illegal activity or any form of discrimination;

•infringes any other person’s copyright, database right or trade mark;

•threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;

•advocates, promotes or assists any illegal activity;

•is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);

•invades another’s privacy or cause inconvenience or anxiety to any person;

•is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

•gives the impression that the material emanates from Us, if this is not the case.

3. MODERATION

If We at any time use Our Site to provide users with any interactive service, the following moderation provisions will apply:-

•We will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;

•if moderation is in place, We will give you a means to contact the moderator;

•although We will do our best to assess any risks which such interactive service may pose, We will be under no obligation to moderate it, and We expressly exclude any liability for any loss or damage to any person caused by use of it; and

•children should at all times be supervised when using the interactive services on Our Site, whether such services are moderated or not.

4.BREACHES OF THIS POLICY

Any breach of this Acceptable Use Policy will be dealt with in the same way as breach of our Terms Of Website Use, and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of Our Site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this Acceptable Use Policy.

5.AMENDMENTS

Please check this page regularly, as we may revise this Acceptable Use Policy at any time. We may also change or update our Acceptable Use Policy at any time by means of notices published anywhere on Our Site.

WEBSITE PRIVACY POLICY

1.INTRODUCTION

This privacy notice provides you with details of how The Work Life Coach Ltd (We or Us) collect and process your personal data through your use of https://theworklifecoach.com (Our Site).

By providing Us with your data, you warrant to Us that you are over 13 years of age.

We are the data controller and We are responsible for your personal data.

Our full contact details are:

The Work Life Coach Ltd, registered in England and Wales under company number 12814806. Our registered office address is 2 Cloud View, Weathercock Lane, Timbersbrook, Cheshire. CW12 3PS. and our email address is info@theworklifecoach.com. We are a wholly owned subsidiary of Tomcio Ltd, registered in England and Wales under the company number 11088585 and VAT number GB325223240 who’s registered office is 2 Cloud View, Weathercock Lane, Timbersbrook, Cheshire. CW12 3PS. and email address is thomas@tomcio.co.uk.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@theworklifecoach.com

2.WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT.

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:

•Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping.

and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

•Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

•User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

•Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

•Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data.

to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

•We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

•Sensitive Data We do not collect the following Sensitive Data about you – details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions or trade union membership. We do not collect any information about criminal convictions and offences. We need to collect the following sensitive data about you in order to deliver the service we provide for the reason of supporting you in improving your health – information about your health and genetic and biometric data. We require your explicit consent for processing sensitive data, so when you submit your details, we will show you a further prompt asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@theworklifecoach.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We carry out automated decision making and automated profiling to aid in the services we provide. If you require more information on this, please email us at info@theworklifecoach.com.

3.HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy below for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4.MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes, we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@theworklifecoach.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

5.DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

•Other companies in our group who provide services to us.

•Service providers who provide IT and system administration services.

•Service providers who provide health screening and medical services.

•Professional advisers including lawyers, bankers, auditors and insurers.

•Government bodies that require us to report processing activities.

•Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6.INTERNATIONAL TRANSFERS

We may share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

•We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

•If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or

•Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved

by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7.DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8.DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9.YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the- general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at info@theworklifecoach.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

10.THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11.COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts.

of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

COPYRIGHT NOTICE

Copyright © 2020 The Work Life Coach Ltd

We are the owner of all intellectual property rights in Our Site, and in the material published on it. These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view Our Site and the material on Our Site on a computer or mobile device via a web browser, to copy and store Our Site and the material on Our Site in your web browser cache memory and to print pages from Our Site for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of Our Site (including content, images, designs, look and feel) without our prior written consent. Other than the above, We do not grant you any other rights in relation to Our Site or the material on Our Site and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public Our Site or the material on Our Site (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of Our Site in breach of this notice, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We take the protection of our copyright very seriously. If We discover that you have breached the terms of the above licence, We may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.